Continual Service Improvement (CSI) 2025 – 400 Free Practice Questions to Pass the Exam

The 'Check' phase of the Deming Cycle, which is a part of the Plan-Do-Check-Act (PDCA) model, focuses on analyzing information to evaluate the effectiveness of the changes made during the 'Do' phase. This is a critical part of the cycle as it allows organizations to determine whether the implemented solutions are leading to the desired outcomes and whether improvements are being realized.

In this phase, data is collected and analyzed to understand how well the interventions have worked in meeting the goals set during the planning stage. The results are compared against expected outcomes, and discrepancies are identified. This practice ensures that the organization can learn from both successes and failures, facilitating informed decision-making for further actions.

In contrast to other options, creating new service procedures relates more to the 'Do' phase where implementation occurs. Establishing new goals without assessment ignores the foundational process of evaluating current performance and outcomes, which is essential for informed goal-setting. Reviewing stakeholder feedback only does not encompass the comprehensive data analysis needed during the 'Check' phase, which should integrate multiple data sources for a thorough evaluation. Thus, the emphasis on analyzing information to evaluate effectiveness captures the essence of the 'Check' phase accurately.